1 Introduction
Welcome to Fixipro ("we", "our", or "us"). We operate the website fixipro.in and provide an all-in-one home services platform including food delivery, meat, groceries, home services, appliances, construction, courier, rental, and more.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. By using our platform, you agree to the practices described in this policy.
📌 This policy applies to all users of the Fixipro website and any related services. If you do not agree with this policy, please discontinue use of our platform.
2 Information We Collect
We collect information in the following ways:
Information You Provide Directly:
- Account Registration: Full name, email address, and phone number when you create an account.
- Booking & Orders: Name, phone number, email, delivery address, preferred date and time, and any special notes or requirements.
- Rental Listings: Property title, location, rent amount, property type, furnishing details, availability date, description, photos, owner name, and phone number.
- Contact & Support: Messages, feedback, or complaints you send us via email, phone, or chat.
Information Collected Automatically:
- Device & Browser: IP address, browser type and version, operating system, and device type.
- Usage Data: Pages visited, services browsed, time spent, clicks, and navigation patterns.
- Location Data: Approximate location based on IP address, or precise GPS location if you grant permission when using our delivery location feature.
- Cookies: Small text files stored on your device to improve your browsing experience (see Section 6).
3 How We Use Your Information
We use the information we collect for the following purposes:
📦 Order Processing
🔔 Notifications
🛠️ Service Matching
💬 Customer Support
📊 Platform Improvement
🔒 Security
- To process your bookings, orders, and service requests.
- To send order confirmations, booking updates, and service notifications via email or SMS.
- To match you with available service professionals, delivery partners, or vendors in your area.
- To respond to your inquiries, complaints, or support requests.
- To improve our platform, features, and user experience based on usage patterns.
- To detect, prevent, and address fraud, abuse, or security incidents.
- To comply with applicable laws and legal obligations.
- To send occasional promotional communications (you may opt out at any time).
💡 We will never use your information for purposes beyond what is described in this policy without your explicit consent.
4 Information Sharing & Disclosure
We respect your privacy. We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
- Service Professionals & Partners: We share your name, phone number, and address with assigned service professionals, delivery partners, or vendors solely to fulfill your booking or order.
- Hosting & Infrastructure: Your data is stored on Hostinger servers. Hostinger processes data only as directed by us and is bound by data protection agreements.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Fixipro, our users, or the public.
- Business Transfers: If Fixipro undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred.
We require all third parties who handle your data to maintain appropriate security measures and to use your data only for the specified purpose.
5 Data Storage & Security
We take the security of your personal information seriously and implement the following measures:
- Your data is stored on secure Hostinger servers located in protected data centres.
- We use HTTPS encryption to protect data transmitted between your browser and our servers.
- Access to user data is restricted to authorised Fixipro personnel only.
- Passwords are hashed and never stored in plain text.
- We regularly review our security practices to guard against unauthorised access, alteration, disclosure, or destruction of data.
⚠️ While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.
6 Cookies & Tracking
Fixipro uses cookies and similar tracking technologies to enhance your experience on our platform. Here is what we use:
- Session Cookies: Temporary cookies that expire when you close your browser, used to keep you logged in during a session.
- Preference Cookies: Cookies that remember your location, language preference, and other settings.
- Analytics Cookies: Help us understand how users interact with our platform so we can improve it.
- Local Storage: We use browser local storage to save your selected delivery location and quick-pick preferences.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform, such as keeping you logged in.
7 Your Rights & Choices
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct your personal information by visiting your Profile page after logging in.
- Deletion: You can request deletion of your account and all associated personal data. Use the Delete Account page or contact us directly.
- Data Portability: You may request your data in a structured, machine-readable format.
- Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by contacting us or clicking the unsubscribe link in our emails.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days.
8 Children's Privacy
Fixipro's services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at support@fixipro.in. We will promptly delete such information from our records.
9 Third-Party Links & Services
Our platform may contain links to third-party websites or use third-party services. These include:
- OpenStreetMap / Nominatim: Used for our courier map and location search features. Their privacy policy applies when you use these features.
- Google Fonts: We load fonts from Google Fonts CDN. Google may collect usage data per their privacy policy.
- WhatsApp: Rental listing contact links may open WhatsApp. WhatsApp's privacy policy applies when you use those links.
Fixipro is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
10 Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained for as long as your account is active. Deleted within 30 days of an account deletion request.
- Order & Booking Records: Retained for up to 2 years for operational, legal, and dispute resolution purposes.
- Rental Listings: Retained until removed by the owner or deleted upon request.
- Communication Logs: Retained for up to 1 year for customer support purposes.
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be associated with you.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes, we will notify registered users via email. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of Fixipro after changes are posted constitutes your acceptance of the revised Privacy Policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Our support team is available 24/7 to assist you. We will respond to privacy-related requests within 30 days.